Every email, call, and ticket is a signal. RetainLayer watches them across your whole book and lights up the accounts pulling away, with the reason, the dollars, and the next move.
Free on demo data · connect your tools when you're ready
your book, by health, watched in real time
The problem
The decision was made weeks earlier — in a thread no leader was reading. A promise that slipped. A question that sat for three weeks. A reply that got colder. None of it hit a dashboard, so nobody stepped in. Then the cancellation lands, and it reads as a surprise.
It hides in plain sight
The signals sit in inboxes and tickets your leadership never opens.
It moves slowly, then all at once
Weeks of small slips, then a one-line email that is already final.
It costs more than the month
A churned retainer is months of revenue gone, plus the cost to win a replacement.
Real time
every account, always scored
Unified
email · tickets · calls
Cited
every flag links to its source
Weeks early
risk surfaced before renewal
From signal to save
"Reviewing expenses" on a call. Two promises overdue.
Health drops to at-risk. $48k MRR flagged with the timeline.
The right person gets the brief and the next move, today.
Free on demo data · read-only when you connect
The product
Connect your tools and RetainLayer fills these screens for you. The whole client base, at a glance.
Vireo Studio
Broken commitment · churn language
Northwind Group
No contact in 18 days
Cedar & Co
Two promises overdue
Brightside Media
Sentiment dipped on last call
Vista Labs
Renewal approaching, all green
Live client profile
Emails, calls, tickets, promises, and risks, folded into a single profile with a health score you can explain. Click any number and the evidence is right there.
Vireo Studio
Professional services · owner: Marcus
Retention scorecard
Leading indicators for the whole book, each with an owner and a goal. The exact slot your leadership meeting already has, computed from the stream instead of from memory.
Three real relationships, de-identified. Different businesses, the same quiet death — a promise that slipped, a question that went unanswered, an exit nobody managed. Nobody meant any harm. The relationship was just dying where no leader was looking. Here is what RetainLayer saw in each.
Can you add our new hire to the site? Headshot and bio attached.
All set — they're live on the team page now.
I don't see them, and the title still shows the old one.
Reopening — looks like the change never actually published.
That's twice now something was marked done that wasn't. This is our public face.
A real client conversation, de-identified · a deliverable marked live that never shipped
Marked done, never shipped
"All set" on a change that never went live. A verified-live check would have caught it instantly.
A pattern, not a one-off
Two reopens on the same deliverable — status reported against intent, not the live result.
High-stakes, public surface
The error sat on a public-facing, credibility-critical page, where a mistake is expensive.
Senior contact re-flagging
The client's most senior person keeps catching the misses — the worst possible reviewer.
Recommended next step
Tie every "done" to a verified-live check. Name one owner, and have leadership close the loop with the principal directly.
Each of these de-identified relationships ships inside your trial, already analyzed, so you can see how RetainLayer thinks before you connect a single inbox.
Step in early, or read the email
Same relationship, same ten weeks. The only difference is whether anyone could see it slipping.
Ten weeks of decline in silence. The first thing anyone acted on was the cancellation. The frustration, the broken promise, and the unanswered questions never met until it was too late.
RetainLayer escalates from the first soft signal to a red flag, so you can step in at the earliest point that fits the account instead of waiting for the cancellation.
5–7%
of revenue lost to churn each year, industry average
Weeks early
you can see a slip before the cancellation
$48k
a single mid-size retainer, per year (illustrative)
1 save
covers the platform for a year
The math
A mid-size retainer runs thousands a month. Lose it for a year and that is tens of thousands gone, plus the replacement cost of winning a new client to fill the hole. RetainLayer costs a fraction of a single account, and it watches all of them.
illustrative. swap in your own average retainer and the gap only grows.
See at-risk accounts weeks before the cancellation, with the reason and the dollars.
Get the timeline, the owner, and the recommended move while the account is still recoverable.
Every protected retainer is recurring revenue that keeps paying, quarter after quarter.
Your weekly number
All of it folds into one live readout for leadership. Read it plainly, or in the language of your operating system. See the EOS view →
Net revenue retention
91%
goal ≥ 100% · trending down
Built to be trusted with your inbox
Read-only access
We read what is already there. We never send or change anything.
Nothing client-facing
Insights are internal and leadership-only. Your clients never hear from it.
Encrypted + isolated
Your data is encrypted and scoped to your workspace alone.
Your data stays yours
Disconnect anytime and your synced data is purged.
Questions
Is my client data safe?
Yes. Access is read-only and encrypted, scoped to your workspace alone, and every insight is leadership-only. Data is never shared across organizations.
Will it email or contact my clients?
Never. RetainLayer is internal-only — it reads your existing conversations and surfaces risk to your team. Nothing it does is client-facing.
How long does it take to set up?
Minutes. Start on realistic demo data to see exactly how it thinks, then connect your own tools whenever you're ready.
Which tools does it work with?
The places client conversations already happen — Gmail and Google Workspace, Freshdesk, Basecamp, and meeting notes — unified onto one timeline per client.
Do we have to change how the team works?
No new busywork. RetainLayer reads what your team already sends and receives; nobody has to log anything or fill out another tool.
What does it cost?
It is free to explore on demo data. You only pay once you connect your own tools — and you can disconnect anytime, which purges your synced data.
Create your workspace and watch your book come alive in minutes.
No credit card · free on demo data · read-only when you connect · your data stays yours